Specialist, IT Product/Business Analyst

The IT Product/Business Analyst supports digital products and platforms that enable our Company's Research & Development laboratory workflows, serving as a key liaison between scientific stakeholders and technical delivery teams.

The role focuses on the adoption, enhancement, and operational success of laboratory systems to accelerate research execution and enable FAIR compliant data capture.

The ideal candidate combines hands-on experience with laboratory information systems, direct experience implementing and supporting technical solutions in an research and development environment, with the ability to translate scientific needs into well-defined product and system requirements.

Key Responsibilities

Product & Business Analysis

• Partner with R&D scientists, product managers, and technical teams to analyze laboratory workflows and translate them into clear business and functional requirements.

• Act as a subject matter expert (SME) for laboratory systems supporting experimental design, data capture, and analysis.

• Follow agile product model ways of working to develop and maintain user stories, functional specifications, and process documentation aligned with product roadmaps and scientific needs.

Laboratory Systems & Platforms

• Support the implementation, configuration, and lifecycle management of laboratory systems and related R&D informatics platforms.

• Collaborate with vendors and internal engineering teams to evaluate enhancements, integrations, and system upgrades.

• Ensure laboratory data is captured, stored, and retrieved in a manner that supports scientific reproducibility and downstream analysis.

SDLC and Software Quality Support

• Translate scientific and business needs into clear product requirements.

• Partner with Quality stakeholders to support system validation, change control, and User Acceptance Testing (UAT).

• Contribute to the creation and maintenance of SOPs and validation documentation.

User Enablement & Continuous Improvement

• Serve as a primary point of contact for R&D users, gathering feedback and identifying opportunities for system and workflow improvements.

• Support user onboarding, training, and adoption of new features or platforms.

• Monitor system usage and user feedback to drive continuous improvement and maximize product value.

Required Qualifications

• High School Diploma required.

• Minimum of 2 years of experience as an IT Product Analyst, Business Analyst, or similar role.

• Working knowledge of GxP regulations and their application to R&D IT systems.

• Strong ability to translate scientific workflows into technical and product requirements.

Preferred Qualifications

• Academic or industry background within pharmaceutical, biotech, or life sciences R&D function.

• Familiarity with regulated SaaS platforms used in pharmaceutical R&D.

• Experience working in agile or product‑centric IT organizations.

• Familiarity with regulatory expectations and requirements for laboratory information systems operating in pharmaceutical R&D environment.

Key Skills & Competencies

• Scientific workflow analysis and requirements elicitation

• Product and systems thinking in regulated environments

• Stakeholder communication across scientific and technical teams

• Documentation, validation, and audit readiness

• Strong analytical and problem‑solving skills

MSJR

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Required Skills:

Preferred Skills:

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.