Microsoft M365, Productivity Adoption and End User Specialist, AVP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Role Summary:

This role is responsible for the day-to-day execution of the Microsoft 365 adoption strategy, with a strong focus on Microsoft 365 Copilot, Power Platform, and SharePoint Online. Working closely with the Microsoft 365 Productivity Adoption Lead, this position brings adoption strategy to life through hands-on enablement, creative content development, champions program execution, and direct user engagement across the enterprise.

The ideal candidate is a high-energy communicator with strong Microsoft 365 expertise who excels at engaging diverse audiences, delivering compelling live sessions, and translating advanced capabilities into practical, business-ready guidance. This role is critical to scaling adoption beyond pilots and ensuring sustained behavior change and value realization.

Key Responsibilities:

Adoption Program Execution

• • Execute the M365 adoption strategy and roadmap defined by the Adoption Lead, ensuring programs are delivered on time and at high quality
• • Support enterprise rollout and expansion of Microsoft 365 Copilot, Power Platform, SharePoint Online, Teams, OneDrive, and Viva
• • Act as a trusted front‑line enablement resource for users across business functions, responding to questions and guiding users through real‑world productivity scenarios

Champions Program Management

• • Run and maintain one or more Champions Programs (Copilot, Power Platform, SharePoint, etc.), including onboarding, communications, cadence management, and engagement tracking
• • Support champions with enablement materials, talking points, demos, and best practices so they can confidently support adoption in their business units
• • Coordinate champion calls, sessions, and recognition activities to sustain participation and enthusiasm

Content Creation & Communications

• • Own creation of high‑quality enablement content, including:

• Quick reference guides and how‑to documentation

• Short‑form videos, demos, and visual walkthroughs

• Announcements and adoption campaigns

• Use‑case spotlights and success stories

• • Develop and manage a content calendar for user communications across:

• Viva Engage

• SharePoint resources sites

• Enterprise announcements

• Training and event promotion

• • Post, publish, and maintain content regularly—ensuring materials stay current as Copilot and M365 evolve

Training & Live Enablement

• • Deliver engaging, user‑friendly training sessions, demos, office hours, and workshops (virtual and in‑person)
• • Support role‑based training for priority Lines of Business and VIP audiences, tailoring content to real workflows
• • Assist with executive and leadership briefings by preparing demos, narratives, and supporting materials
• • Keep users “locked in” through dynamic facilitation, storytelling, and practical examples

• Day‑to‑Day User Enablement

• • Provide hands‑on guidance for users adopting Copilot and M365 tools—answering “how do I” questions and helping users apply tools to daily work
• • Support onboarding of new users to Copilot with quick‑start sessions and materials

• Identify common questions, friction points, and adoption barriers and feed insights back into content and program improvements

Collaboration & Feedback Loop

• • Partner closely with the Adoption Lead, engineering teams, and governance stakeholders to stay aligned on features, guardrails, and messaging
• • Gather user feedback and surface trends, success stories, and challenges to inform continuous improvement
• • Reinforce responsible AI, data protection, and compliance guidance through all user‑facing materials

Required Qualifications & Skills

• 3 - 5 years of experience in user enablement, adoption, training, change management, or digital workplace roles

• • Strong hands‑on experience with Microsoft 365 , especially:

• Microsoft 365 Copilot

• Teams, SharePoint Online, OneDrive

• Power Platform (Power Automate; familiarity with Power Apps is a plus)

• • Exceptional content creation skills —able to produce clear, engaging, and visually appealing enablement materials
• • Outstanding communication and facilitation skills ; confident presenting to both small groups and large audiences
• • Strong soft skills and presence —engaging, approachable, and able to sustain attention during live sessions
• • Experience managing or supporting internal communities or champions programs
• • Highly organized with the ability to manage multiple workstreams and content deadlines simultaneously
• • Comfortable working in a fast‑moving, evolving AI and productivity landscape

Education:

• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

“ Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”

The typical base pay range for this role is between $117k - $154k depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays.

Our hybrid work schedule is four days on-site and work remotely one day per week.

For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.