Dispatcher
Job Description
Job Description
A&G Towing & Recovery New Jersey
Department: Operations Employment Type: Full-Time
Location: New Jersey Position Summary The Dispatcher is responsible for coordinating tow truck drivers, managing incoming calls, assigning service requests, and ensuring efficient, safe, and professional operations. This role requires strong communication skills, multitasking ability, and knowledge of towing and roadside assistance procedures. Essential Duties and Responsibilities
- Answer incoming calls from customers, motor clubs, police departments, and clients.
- Dispatch drivers to service calls using company dispatch software or radio/phone communication.
- Monitor driver locations, job progress, and response times.
- Provide accurate job details, directions, and special instructions to drivers.
- Maintain communication with drivers throughout each assignment.
- Enter and update call information in the dispatch system.
- Coordinate priority calls, accident scenes, and emergency situations.
- Handle customer inquiries, complaints, and service updates professionally.
- Maintain accurate records of calls, times, and job statuses.
- Assist with scheduling drivers and shift coverage when needed.
- Follow all company policies, safety procedures, and compliance requirements.
- High school diploma or equivalent.
- Prior dispatch, call center, or towing industry experience preferred.
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and ability to learn dispatch software.
- Reliable attendance and punctuality.
- Ability to remain calm under pressure.
- Experience in towing, roadside assistance, or transportation dispatch.
- Knowledge of New Jersey roadways and geography.
- Experience working with motor clubs or insurance dispatch systems.
- Office or dispatch center environment.
- May involve high call volume and stressful situations.
- Shift work may include nights, weekends, and holidays.
- Ability to sit for extended periods.
- Frequent use of phone, computer, and radio equipment.
Recommended Jobs
Community Health Worker -(Contract)
Pay: $1,000.00 per month Job description: Job Overview Flexible Schedule and Saturday 9am-3pm Join our dedicated team as a Part-Time Community Health Worker, where you will play a vital r…
Sr. Appian Consultant
Job Title – Sr. Appian Consultant Location – Jersey City, NJ Duration – 3 to 6 Months Rate – $Open Requirements Main Duties and responsibilities: Atleast 8 + years of IT indu…
Dental Assistant
About Us: At The Smilist, we aim to provide high quality dental care in a warm, welcoming, and professional environment. Our team is dedicated to making lives better one smile at a time. We are cu…
Lead
A lead, also known as a team lead, manages and guides a group of people or team. They motivate and inspire their team members to achieve goals. Responsibilities Set goals : Set goals to encoura…
VMWare Engineer
IDR is seeking a VMWare Engineer to join one of our top clients for an opportunity in New York, NY. This role offers a chance to work within a small, dynamic team supporting critical infrastructure s…
Senior Tax Associate
Kforce's client, a publicly traded growing company is seeking a Senior Tax Associate in Princeton, NJ. The role will be 3 days in the office and 2 days remote. The candidate will be responsible for su…
Business Controller
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen.…
Medical Technologist
Job Title: Medical Technologist Location: Cooperman Barnabas Medical Ctr Department Name: Lab CBMC Req #: 0000214008 Status: Hourly Shift: Evening Pay Range: $38.55 - $50.53 per hour…
Cashier/Host
About the Job: Are you ready for a dynamic, fast-paced environment that pleases and grabs patrons from every sense? Where you are transported to a luxurious dining experience like no other around? T…
Leasing Specialist
Veris Residential, Inc. is a forward-thinking real estate investment trust (REIT) that primarily owns, operates, acquires and develops premier Class A multifamily properties in the Northeast. Our tec…