Front of House Manager

Job Description

Job Description

We are seeking a dedicated Front of House Manager to oversee the daily operations of Madmen Kitchen. A fit candidate will have a passion for the food industry, resilient leadership skills, and experience in managing front-of-house operations. Madmen Kitchen is a start-up elevated fast food restaurant that is set to open in early June. The hours of operation will be 2pm to 10:30pm (Tuesday-Thursday), 2pm to 1am (Friday and Saturday), and 12pm to 10:30pm (Sunday).

Responsibilities:

- Manage and lead the front-of-house staff: cashiers, bussers, and delivery drivers
- Ensure excellent customer service satisfaction
- Oversee orders in-person, online, by phone, and wait times
- Train new employees on service standards and company policies
- Coordinate with the kitchen staff to ensure timely food delivery
- Handle customer inquiries, comments, and complaints promptly and professionally
- Make sure to keep a clean and organized front of house environment - Monitor inventory levels for front-of-house supplies
- Collaborate with the back-of-house team to maintain a seamless customer experience

Experience:

- Previous experience in a hospitality management role
- Proficiency in LINGA POS or a similar point-of-sale system
- Strong leadership, communication, and interpersonal skills
- Knowledge of catering procedures and event planning
- Ability to train new staff members and conduct future interviews
- A basic background in the food industry

*A Food Safety Certification of 5 years is required for this position, if you do not have this the employer will pay and provide you with one.

*The application process will require a 2-interview process.

* The knowledge of how to speak and or understand basic Spanish is an advantage.

If you are a leader with a passion for hospitality, strong work ethic, and possess the necessary skills to fit in this role, Madmen Kitchen invites you to apply for the position of Front of House Manager.