Director, Meetings & Event Services

Job Description

Job Description

Experience Without Limits. Come shape the future of brand experience.

At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.

That takes a team that's bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you'll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what's next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Experience without limits — in your work, your growth, and your impact.

The Director, Meeting & Event Services is a leadership role responsible for driving operational excellence, strategic delivery, and compliant execution of meetings and events across regional and global markets.

This role leads multidisciplinary event management and operations teams, ensuring best-in-class service delivery, financial performance, and client satisfaction. The Director provides strategic direction, resource oversight, and people leadership while remaining closely involved in the execution of complex meetings and events, including corporate meetings, conferences, trade shows, brand activations, and experiential programs. The role oversees end-to-end meeting and event management—from planning and venue sourcing through registration, logistics, on-site delivery, and post-event reconciliation—while ensuring alignment with company standards, client objectives, and cross-functional stakeholders.

The ideal candidate is an experienced event operations leader with strong financial and operational acumen, a client-centric mindset, and a passion for building and leading high-performing teams in a fast-paced, deadline-driven environment.

Key Responsibilities

Client & Business Leadership

• Strengthen and support long-term client relationship strategies across a diverse portfolio of accounts
• Participate in RFPs, proposals, pitches, and client presentations
• Serve as a senior escalation point for client issues, ensuring expectations, SLAs, and deliverables are met
• Analyze and report on KPIs, operational performance, and client satisfaction, implementing corrective actions as needed
• Provide sales and business development support for non-healthcare meeting and event services

Operational Leadership & Delivery

• Provide strategic leadership and direction across meeting and event management teams
• Ensure consistent, high-quality execution of all events, delivered on time and on budget
• Oversee end-to-end event planning and fulfillment, including venue sourcing, logistics, registration with Cvent, travel, AV, and onsite execution
• Establish, refine, and enforce standard operating procedures, workflows, and best practices
• Drive process optimization, efficiency improvements, and adoption of global delivery standards, templates, and tools
• Lead capacity planning, utilization reporting, workload forecasting, and resource allocation across monthly, quarterly, and annual horizons

Financial & Budget Oversight

• Own operational financial performance, aligning staffing and delivery models with revenue and margin targets
• Approve and oversee event budgets, cost controls, and vendor spend, including freelance and staffing costs
• Monitor job logs, reconciliations, and financial reporting accuracy
• Partner with Finance and Client Services on forecasting, margin management, and cost allocation
• Identify and implement cost efficiencies through improved sourcing strategies, vendor partnerships, and operational models

Team Leadership & Talent Development

• Lead, coach, and mentor event teams across regions
• Build and sustain a high-performing, collaborative culture aligned with company values
• Partner with HR and Talent Management on recruitment, onboarding, training, and succession planning
• Conduct regular performance reviews, 1:1s, development planning, and skills assessments
• Oversee time tracking, utilization, holidays, and scheduling for direct reports and broader teams

Tools, Systems & Reporting

• Champion the effective use of event management and operational tools including Cvent, Monday.com, and internal project management systems
• Ensure transparency and accuracy in reporting, dashboards, and operational metrics
• Support continuous improvement through data-driven insights and technology adoption

Qualifications & Experience

• Bachelor's degree in Event Management, Business, or a related field (preferred)
• 8–10+ years of experience in the meetings and events industry
• 5+ years in leadership, operational management, or people management roles
• Proven ability to manage complex programs, budgets, and multi-disciplinary teams
• Strong financial acumen with experience overseeing budgets and P&L performance
• Advanced proficiency in Cvent and strong working knowledge of event and project management platforms
• Strong business judgment, communication skills, and ability to operate under tight deadlines

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.