IT QA Manager

Job Title: IT Quality Assurance Manager

Location: Willingboro, New Jersey (required full time on site)

Department: Information Technology

Reports To: IT Software Services Manager

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JOB SUMMARY:

Radwell International is seeking a highly skilled and motivated IT Quality Assurance (QA) Manager to lead our QA team in ensuring the quality, reliability, and performance of our IT systems, software, and applications. The IT QA Manager will oversee all aspects of quality assurance, focusing on manual testing, test planning, strategy, and team leadership. This role requires strong technical expertise, excellent leadership skills, and a deep understanding of QA methodologies to support the successful delivery of high-quality IT solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Develop and implement comprehensive QA strategies for software, systems, and applications across the organization.
• Collaborate with stakeholders (developers, product managers, business analysts) to define test requirements, test plans, and acceptance criteria.
• Ensure the development of detailed test documentation, including test cases, test scripts, and test data.
• Lead, mentor, and manage a team of QA engineers, fostering a collaborative and results-driven environment.
• Provide coaching, career development, and performance management for team members.
• Set clear objectives for the QA team, ensuring alignment with organizational goals.
• Oversee manual testing efforts to ensure the quality and reliability of software and systems.
• Track and report on testing progress, including identifying issues and ensuring timely resolution.
• Monitor the execution of test cases, defects, and system performance to ensure high standards are met.
• Conduct root cause analysis for defects and work with development teams to identify improvements in the testing process.
• Continuously evaluate and improve QA processes and methodologies to increase efficiency, accuracy, and quality of testing efforts.
• Ensure adherence to best practices and quality standards for software development and testing (e.g., Agile, Scrum)
• Stay current with industry trends, tools, and technologies to enhance the QA team's capabilities.
• Work closely with developers, product managers, and business analysts to ensure the proper integration of QA activities into the software development lifecycle (SDLC).
• Act as the main point of contact for quality assurance-related matters within cross-functional teams.
• Facilitate communication between different teams to ensure the smooth execution of testing plans.
• Define and track key performance indicators (KPIs) for the QA process, including test coverage, defect rates, and overall software quality.
• Provide regular reporting on testing progress, defect status, and overall quality metrics to senior leadership.

May be modified from time to time. Other duties may be assigned.

METRICS

• To consistently meet monthly deadlines and objectives as agreed and typically described in monthly reviews or through other project planning efforts
• To handle ongoing projects and day-to-day demands that are not identified in formal monthly objectives in a timely and accurate manner
• Adherence to budgets
• Adherence to/achievement of benefits described in project business case (cost/benefit) analyses

QUALIFICATIONS

• Strong knowledge of IT program management methodologies (e.g., Agile, Scrum, Waterfall) and software development life cycles (SDLC).
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong problem-solving skills and the ability to navigate complex situations.
• Familiarity with project management software (e.g., Jira, Microsoft Project, etc.).
• Epicor Prophet 21 knowledge is a plus.

KNOWLEDGE & SKILLS REQUIRED

• Ability to make and keep commitments to the team
• Ability to solve complex problems
• Ability to quickly learn and apply new technical skills in both a classroom and independent study setting
• Attention to detail
• Ability to work effectively with little or no supervision
• Strong written and verbal communication skills
• Goal oriented program management skills

EDUCATION & EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in software quality assurance, with at least 2 years in a managerial or leadership role.

CERTIFICATES, LICENSES, REGISTRATIONS

• PMP (Project Management Professional) or similar certification is a plus.

PHYSICAL DEMANDS

• Continuous sitting and typing for extended periods.
• Occasional, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Lifting requirements include occasional lifting of up to 25 pounds

EMPLOYEE EVALUATION SUMMARY

• Probationary Review - A written evaluation of the employee's performance will be issued to determine permanent placement in this position. This is typically done approximately 80 days after placement.
• Monthly Evaluations - A monthly written assessment will be issued which briefly describes the individual's performance in this position.
• Annual Reviews - A more detailed review of the overall performance in this position, where the employee is rated and typically compensated in accordance with that rate.

WORK SCHEDULE

This is an exempt position which requires a work schedule that will achieve the results and objectives identified by the company and the VP of IT. Generally the company operates and most of those who will interface with this position work normal business hours which are 8:00 am to 5:00 pm Monday through Friday. Nights and weekends may be worked at the VP of IT's discretion based on current project and implementation needs, deadlines, and workload.

WORK ENVIRONMENT

Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.