Customer Service Coordinator $18 hourly
- Schedule & confirm customer repair service calls.
- Coordinate & communicate with repair technician.
- Work independently to resolve customer service issues.
- Adhere to proper Warranty and protection guidelines.
- Serve as liaison between customers and the repair technician.
- Complete reports and other tasks/assignments as required.
- You must have excellent listening skills and the ability to work independently and with a team.
- Perform additional functions that may be assigned at the discretion of management.
- Excellent phone etiquette
- Interpersonal skills
- Strong computer skills
- Excellent time Management
- Ability to work independently
- Ability to multi-task
- Customer service skills
- Experience in a fast-paced environment
- Prior call center experience and prior dispatcher experience is preferable.
- High School Diploma or equivalent
- Able to work day, night and weekend hours
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