Customer Account Manager

Remote role

Job Description:

• Work Location: Hybrid (if close to Arlington, VA) otherwise Remote.
• Work Schedule: FT / M-F (Strong preference for Eastern Time zone work)

Position Summary:

• This Customer Account Manager (CAM) position will focus on driving our Nutrition business with Commercial Customers (brokers, distributors, retail customers) and Salvage Customers (discounters, salvage outlets, etc.).
• The CAM is responsible for managing, developing and driving category growth to achieve annual sales and commercial spend targets.
• This role is deeply involved in the activation of the Nutrition portfolio at key strategic commercial and salvage customers.
• Build and maintain strong connections to the Procurement and Customer Facing Supply Chain teams.

Primary Responsibilities:

• Managing the day-to-day responsibilities of Commercial and Salvage Customers.
• Creating and maintain good business relationships with all buyers.
• Targeting and securing product expansion opportunities.
• Develop, present, and plan customers’ annual product needs.
• Creating and finding partnership opportunities with your customers.
• Working closely with the Sr. Director to maximize execution at store level.
• Reporting and effectively managing all sales expenses and budgets for the region.
• Work with Commercial Development Organization on development of customer-specific category plans anchored in the category growth drivers.
• Present and launch New Item Plan and develop initial field forecast.
• Identify emerging market trends and opportunities in commercial and salvage sales; analyze competitor activity.
• Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service.
• Achieving annual sales and trade targets through effective selling and negotiation.
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues.
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps.
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (Sales, RIG, Customer service and in-stock levels, etc.).
• Monitor, review, and drive execution of customer category plan.
• Drive category growth and exceed high performance targets.
• Drive one's own development through the adoption of capability tools .

Experience:

• 5+ years of relevant sales experience working in customer management or commercial development.
• Experience in the fruit or vegetable industry preferred.
• Successful track record of delivering exceptional results (sales, market share gains).
• National/Regional customer experience is preferred.
• Maintain and manage profitable growth to drive market share gains.
• Ability to influence people and create compelling, fact-based selling stories.
• Knowledge of Sales fundamentals of Pricing, Promotion, Assortment and Merchandising, spoils UADs, finance crediting.
• Knowledge of Integrated Commercial Planning process, CAP documents, and the Monthly Business, Planning Process.
• Knowledge of customer, the marketplace, and relevant channel and shopper trends to generate actionable ideas.
• Must understand the category, key competitors to develop category knowledge.
• Must understand how to develop customer specific category growth strategies.
• Understands all sales functions, customer and Client retail sales.
• Good knowledge of interrelationships of key company functions and their key initiatives.
• Understands the interaction between sales functions, cross-functional teams, Customer Service and Customer Facing Supply Chain.
• Good knowledge of interrelationship of key functions and their key initiatives (Marketing, Sales Finance, HR, Supply Chain, Technical and Globe & IS/IT)
• Strong proficiency working with Microsoft Office, inclusive of Excel and PowerPoint.
• Strong command of business mathematics with strong analytical skills.
• Excellent written and verbal communication skills.
• Demonstrate ability to think strategically, and drive execution against goals.
• Fast Learner who takes initiative with a “fail fast” and “fail forward” mindset.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers