Family Support Counselor

Job Description

Job Description

Salary:

The Family Support Counselor provides guidance, education, and practical support to families impacted by mental health challenges. This role offers consultation and assistance to families of adults with serious mental illness, helping them build stability, strengthen relationships, and improve overall quality of life.

Responsibilities:

The Family Support Counselor will report directly to the Intensive Family Support Services Program Manager and will:

• Provide ongoing consultation to families of adults (18+) with serious mental illness to promote stability, quality of life, empowerment, and protection of family rights.
• Support families in developing coping strategies, stress reduction techniques, problem-solving, and effective communication skills.
• Address relationship dynamics, social environment challenges, and issues related to grief and loss across the life cycle.
• Facilitate family support groups and provide psychoeducation on major mental illness, including bio-neurological aspects, substance use, psychotropic medications, and associated risks.
• Design and deliver psychoeducational workshops and presentations on evidence-based treatment practices and modalities.
• Provide crisis intervention and safety planning as needed.
• Assist families in accessing and utilizing appropriate community resources to meet identified needs.
• Deliver services in flexible settings based on family preference.
• Maintain timely and accurate documentation, following appropriate termination processes, and attend peer supervision and required meetings.
• Required Qualifications & Skills

• Strong understanding of major mental illnesses, psychotropic medications, and cooccurring substance use issues.
• Knowledge of trauma-informed care, recovery-oriented practices, and culturally responsive service delivery.
• Ability to engage families with diverse backgrounds, needs, and communication styles.
• Skilled in group facilitation, conflict resolution, and motivational approaches.
• Strong organizational skills for managing program logistics, documentation, and multiparter coordination.
• Ability to work independently, manage time effectively, and adapt to flexible service settings (home, community, virtual).

• Two years experience working in the mental health field with individuals with serious mental illness.
• Valid drivers license and reliable transportation
• Spanish Speaking is a plus, but not necessary.

Education

• Bachelors degree in behavioral health or related field.