Payment Processing Coordinator

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is seeking a detail-oriented Payment Processing Coordinator to join our Veeva Digital Events team. The successful candidate will be required to work closely with internal and external customers to process payments in accordance with customer contracts and guidelines and resolve any questions, or concerns to support the business. This role requires the willingness to work cross-functionally with all departments throughout the organization.

A successful candidate must have the ability to operate effectively in a fast-moving environment and views customer success as the number one priority.

What You'll Do

• Process high volumes of Speaker Honoraria/Expense and Display & Exhibit payments within our proprietary event management software platform, tasks include:
• Review Speaker contracts to ensure payment amounts are accurate
• Calculate travel stipends
• Review Speaker expense submissions for accuracy (ensure there is proper supporting documentation and submissions are aligned to customer guidelines)
• Record daily journal entries and perform quarterly account reconciliations
• Review W9 forms and TIN Match for accuracy
• Work closely with internal business team members to review potential payment discrepancies
• Create IT helpdesk support tickets when payment processing issues arise
• Work within our bank website and interact with operations group contacts for payment related inquiries
• Investigate check payment status for processing payment Voids/Re-issues
• Review Positive Pay exceptions
• Place “cancel issue” on lost/misplaced checks that need to be resent
• Customer On-Boarding
• Work with internal On-Boarding team and our payment supplier to set up new customers (establish new customer accounts, create and test check templates, and ensure sample payment files are successfully deployed)
• Assist in year end 1099 processing for distribution to payment recipients
• Assist with state specific withholding tax filings (Quarterly / Annual)

Requirements

• Must be detail oriented and able to review/dissect contracts and follow customer guidelines
• Strong written and verbal communication skills (interacting with internal stakeholders, outside vendors and bank contacts)
• MS Excel – medium/advanced level skill set
• Able to work in a high-volume setting where accuracy is essential
• Must be able to problem solve and prioritize workload
• Able to work as part of a group & individually
• Accounting / Finance background preferred

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $45,000 - $65,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .